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Marks & Spencer Plan A Report 2013


As one of the UK’s leading retailers, Marks & Spencer sells stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

Over the last 129 years M&S has grown from a single market stall to become an international multi-channel retailer. It now operates in over 50 territories worldwide and employ almost 82,000 people. Remaining true to the company’s founding values of Quality, Value, Service, Innovation and Trust, the firm works hard to ensure the offer continues to be relevant to its customers. Through diversifying the store locations, channels and product ranges the company is reducing its dependence on the UK and broadening its international focus.

Our UK turnover is split between Food (54%) and General Merchandise (46%). With 766 stores across the UK and a growing e-commerce business, the firm sells high-quality, great value food and remain the UK market leaders in womenswear, lingerie and menswear.

From browsing through to purchase and delivery, M&S aims to provide the best shopping experience for the customers. Whether in stores, online or by phone, it offers a convenient service for all the customers – however and whenever they choose to shop with M&S.

The firm aims to become the world’s most sustainable retailer and Plan A, the eco and ethical programme, is at the very heart of how it does business.  More than five years since launch, M&S continue to extend the influence of Plan A – engaging the employees, suppliers and customers.

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